Returns & Refund

At Velmora Living, your satisfaction is of the utmost importance to us. We stand behind the quality of our products and are committed to ensuring a seamless and refined shopping experience.

Please review our policy below regarding returns, exchanges, and refunds.

1. Return Eligibility

We accept returns within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be returned in its original packaging

  • Proof of purchase (order number or receipt) is required

Items that show signs of use, installation, wear, or damage not caused by manufacturing defects may not qualify for a refund.

2. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

  • Personal care products

  • Opened or used bath accessories

  • Clearance or final sale items

  • Gift cards

If you are unsure whether your item qualifies, please contact our support team before initiating a return.

3. How to Initiate a Return

To begin a return, please contact us at:

hello@velmoraliving.com

Include:

  • Your full name

  • Order number

  • Reason for return

  • Clear photos (if item is damaged or defective)

Our team will provide you with return instructions within 24–48 business hours.

Please do not send items back without prior authorization, as unauthorized returns may not be processed.

4. Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 48 hours of delivery.

Provide:

  • Your order number

  • Clear photographs of the product

  • Photos of the packaging

After review, we will offer a replacement or full refund at no additional cost to you.

5. Refund Process

Once your returned item has been received and inspected:

  • You will be notified of approval or rejection of your refund

  • If approved, your refund will be processed within 5–10 business days

  • Refunds will be issued to the original payment method

Please note that processing times may vary depending on your financial institution.

Original shipping fees (if applicable) are non-refundable unless the return is due to our error.

6. Exchanges

We currently replace items only if they are defective or damaged.

If you require a different item, we recommend placing a new order and initiating a return for the original item.

7. Return Shipping Costs

Unless the item is defective or incorrect, customers are responsible for return shipping costs.

We recommend using a trackable shipping method, as Velmora Living is not responsible for returns lost in transit.

8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again

  2. Contact your credit card company (processing delays may occur)

  3. Contact your bank

If you have completed these steps and still have not received your refund, please contact us at hello@velmoraliving.com.

9. Order Cancellations

Orders may be cancelled within 12 hours of purchase.

Once an order has been processed or shipped, it cannot be cancelled and must follow the standard return procedure.

10. Contact Information

For any return or refund inquiries, please contact:

Velmora Living Support Team
Email: hello@velmoraliving.com
Response Time: 24–48 business hours

Final Note

At Velmora Living, we believe luxury is defined not only by our products, but by the care and integrity behind every transaction. Our goal is to ensure your experience with us reflects the elegance and reliability our brand represents.