Shipping

At Velmora Living, we are committed to delivering your order with the same care and refinement that defines our brand. Please review our shipping policy below for detailed information regarding processing times, delivery estimates, and shipping procedures.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been processed and dispatched, you will receive a confirmation email containing your tracking information.

During high-demand periods, processing times may extend slightly. If this occurs, we will notify you promptly.

2. Shipping Destinations

Velmora Living currently ships to:

  • United States

  • Canada

  • United Kingdom

  • Australia

  • Select international destinations

If your country is not listed at checkout, please contact our support team at hello@velmoraliving.com for assistance.

3. Estimated Delivery Times

Estimated delivery times vary depending on location:

  • United States: 5–10 business days

  • Canada: 7–12 business days

  • United Kingdom: 6–10 business days

  • Australia: 7–14 business days

  • International: 7–15 business days

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, or carrier delays.

Velmora Living is not responsible for delays caused by external shipping carriers or customs authorities.

4. Shipping Costs

Shipping fees are calculated at checkout based on destination and order size.

From time to time, Velmora Living may offer complimentary shipping promotions. These promotions will be clearly displayed on our website when applicable.

5. Order Tracking

Once your order has been dispatched, you will receive a tracking number via email.

Please allow up to 48 hours for tracking information to update within the carrier’s system.

If you do not receive tracking details within 3 business days of placing your order, please contact our support team.

6. Customs, Duties & Taxes

For international orders, customs duties and import taxes may apply depending on your country’s regulations.

These charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated.

Velmora Living has no control over customs processing times or additional fees imposed by local authorities.

7. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information is accurate at the time of purchase.

If incorrect or incomplete information is provided and the package is returned to us, additional shipping fees may apply for reshipment.

Velmora Living is not responsible for orders lost due to incorrect address details provided by the customer.

8. Lost or Damaged Packages

We take exceptional care in packaging each order securely.

If your item arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photographs of the damaged item

  • Photos of the packaging

If a package is lost in transit, we will work with the carrier to investigate the issue. Claims may require 7–10 business days for resolution.

9. Delays Beyond Our Control

Occasionally, deliveries may be delayed due to:

  • Severe weather conditions

  • Carrier disruptions

  • Customs inspections

  • Public holidays

While we strive to ensure timely delivery, Velmora Living cannot guarantee delivery dates in such circumstances.